General Conditions of Sale

The offer and sale of products carried out on the Cardantec SRL website (hereinafter Site) are governed by these General Conditions of Sale.
For any other legal information, consult the sections: Privacy Policy, Right of Withdrawal.
The Customer is required, before submitting his purchase order, to carefully read these general conditions of sale.
The forwarding of the purchase order implies full knowledge and express acceptance of both the aforementioned general conditions of sale and what is indicated in the Order Form.
Once the online purchase procedure has been completed, the Customer is required to print and keep these general conditions of sale and the relevant order form, which have already been viewed and accepted.

1. Object

1.1 1 These General Conditions of Sale concern the sale of products carried out online via an electronic commerce service on the site https://www.cardantec.it/ (hereinafter Site).

1.2 The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the order processing procedure.

2. Subjects

2.1 The products are sold directly by Cardantec SRL of VIA LEONARDO DA VINCI, 45 41030 BASTIGLIA (MO), registration number in the MO Company Register, VAT number IT02626890368 (hereinafter Cardantec SRL or Seller). For any request for information, you can contact the Seller by email at the following address: info@cardantec.it

2.2 These General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for products on the site and do not, however, regulate the supply of services or the sale of products by parties other than the Seller that are present on the site via links, banners or other hyperlinks. Before placing orders and purchasing products and services from parties other than the Seller, we suggest checking their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.

2.3 The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.

2.4 The product offers on the site are aimed at adult customers. If the Customer is under 18 years of age, he must first have the consent of one of his parents or legal guardian to purchase on the site. By placing an order through this Site, the Customer guarantees that he or she is of legal age (18 years) and has the legal capacity to enter into binding contracts.

2.5 The Customer is prohibited from inserting false, and/or invented, and/or imaginary names in the online order procedure and in further communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and protection of all consumers.

2.6 By accepting these Conditions of Sale, furthermore, the Customer exempts the Seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided by the Customer when entering the online order, as the Customer himself is the You are solely responsible for their correct insertion.

3. Sale via electronic commerce service

3.1 By online sales contract we mean the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between the Customer and Cardantec SRL, as Seller, as part of an electronic commerce service organized by Seller who, for this purpose, uses the remote communication technology called Internet.

3.2 To conclude the purchase contract for one or more Products, the Customer must complete the order form in electronic format (hereinafter Order) and send it to the Seller via the Internet following the relevant instructions.

3.3 The Order contains:
– a reference to these General Conditions of Sale, containing the methods and times for returning the purchased Products and the conditions for exercising the right of withdrawal by the Customer;
– information and/or images of each Product and its price;
– the means of payment that the Customer can use;
– the delivery methods of the purchased Products and the related shipping and delivery costs;

3.4 Although Cardantec SRL constantly adopts measures aimed at ensuring that the photographs shown on the site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, some variations are always possible due to the characteristics techniques and color resolution characteristics of which the computer used by the Customer is equipped. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the site if due to the aforementioned technical reasons, since such representations have a merely illustrative function.

3.5 Before concluding the contract, the Customer will be asked to confirm that he has read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.

3.6 The contract is concluded when the Seller receives the Order Form from the Customer via the Internet, after verifying the correctness of the data relating to the order.

3.7 Once the contract is concluded, the Seller will take charge of the Customer’s Order for its fulfillment.

4. Order Fulfillment

4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale.

4.2 Once the contract has been concluded, the Seller will send the Customer, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.

4.3 The Seller retains the possibility, before sending the Order Confirmation, of requesting further information from the indicated Customer via e-mail or telephone with reference to the Order to be sent via the Internet.

4.4 The Seller may not process the Customer’s purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Seller will inform the Customer by email that the contract is not concluded and that the Seller has not followed up on the Customer’s Order, specifying the reasons. In this case, the sum previously committed to the Customer’s means of payment will be decommitted.

4.5 If the products presented on the site are no longer available or on sale after sending the Order, the Seller will be responsible for communicating to the Customer promptly and in any case within thirty (30) working days starting from the following day to the date in which you have sent your order to the Seller, any unavailability of the Products ordered. In this case, the sum previously charged to the Customer’s payment method will be refunded.

4.6 Each sale made by the Seller through the online sales service may concern one or more products, without quantity limits for each item.

4.7 The Seller reserves the right to refuse orders from a Customer with whom there is an ongoing legal dispute relating to a previous order. This applies equally to all cases in which the Seller deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.

5. Sales prices

5.1 Unless otherwise indicated in writing, all prices of the Products and shipping and delivery costs indicated on the site and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated on the Site at the time the Order is transmitted via the Internet. The prices of the Products and shipping and delivery costs may vary without notice. The Customer must therefore ascertain the final sales price before submitting the relevant Order.

5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the site and in the Order, unless otherwise specified, are to be considered not inclusive of any costs connected to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges.

5.3 These costs are therefore borne by the Customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.

6. Payment methods

To pay the price of the Products and the related shipping and delivery costs you can follow one of the methods indicated in the site’s order form which are summarized below.

6.1 Payment by credit cards and prepaid cards.

6.1.1 For online orders on the site, the Seller accepts both payments by credit card and prepaid cards (provided they are enabled by the banking institution or Paypal circuit) without any additional charge on the cost of the Product and shipping neither. It is understood that the Customer must be the holder of a valid credit card at the time of ordering the Products purchased online and that the name shown on the credit card must be the same as that indicated on the billing information. In the absence of these conditions it will not be possible to proceed with the order.

6.1.2 At the time of online purchase, together with the Order Confirmation, the amount relating to the Order will be charged to the Customer’s credit card. The amount will therefore actually be charged to the Customer’s credit card when the Order is sent to the Seller.

6.1.3 If, once the package containing the ordered Products has been received, for any reason the Customer intends to exercise the right of withdrawal, following payment for the Products purchased online, the Seller will credit the amount to be refunded directly on the credit card previously used for payment.

6.2 Paypal.

6.2.1 If the Customer has a Paypal account, the Seller gives the possibility to make payments directly using the email and password with which he registered on www.paypal.com.

6.3 At no time during the purchase procedure is the Seller able to know the information relating to the credit card (for example, the credit card number or its expiry date), transmitted via a connection protected by an encrypted protocol directly to the site of the person who manages the electronic payment (banking institution or Paypal). None of the Seller’s computer archives will retain such data.

6.4 Under no circumstances can the Seller be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.

7. Shipments and delivery of products

7.1 Each shipment contains:
– the Product(s) ordered;
– the relevant transport document/accompanying invoice;
– any accompanying documentation required based on the country of shipment
– any information and marketing material.

7.2 The delivery of the Products purchased through the Seller’s Site can take place according to different methods.

7.3 Delivery to the Customer’s home.

7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order. For additional information on costs, shipping times and methods and countries served, the Seller refers to the Shipping section.

7.4 Upon delivery of the products purchased with delivery to the point of sale, the Customer will receive a warning message via SMS and/or email and from that moment he will have up to 10 working days to collect the Products of the Order according to the methods described in the Confirmation of Order.

7.5 Information on Christmas deliveries – On-time deliveries before Christmas are not guaranteed. If orders were placed by credit card, debit card or PayPal, delivery will take place as quickly as possible following acceptance of the order (generally within the following ten working days). Cardantec SRL will do everything possible to deliver the products by December 23rd. Product delivery times vary depending on product availability and delays in delivery are sometimes beyond our control. Cardantec SRL will not be responsible for losses, costs, damages, charges or expenses caused by delays in the delivery of products.

8. Right of withdrawal

8.1 Only if the Customer who stipulates the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the site.

8.2 To exercise the right of withdrawal, the Customer must send an email to VIA LEONARDO DA VINCI, 45 41030 BASTIGLIA (MO) within fourteen (14) working days from the day of receipt of the Products, specifying the no. of Order and the item code(s) for which he intends to exercise the right of withdrawal.

8.3 After receiving the email referred to in the previous article, the Customer will receive all the instructions for returning the Product(s).

8.4 The right of withdrawal is subject to the following conditions:
– the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
– the returned Products must be returned in their original undamaged packaging;
– the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept any Products same Order returned and shipped at different times;
– the returned Products must be delivered to the courier within fourteen (14) working days from the date on which you received the products;
– in the event that the Seller, in exchange for the purchase of a specific package of Products, offers the possibility of purchasing them at a lower price than that which would normally be charged by purchasing them individually (e.g. 5×4, 3×2 etc. ), the right of withdrawal can also be exercised by returning only some of the products purchased: in this case the price will be recalculated taking as reference the price normally charged for the purchase of the individual product. In all other cases (e.g. combined sales, prize operations etc. etc.) the right of withdrawal can only be exercised with the return of all the Products purchased, thus excluding any partial exclusion.

8.5 If the right of withdrawal is exercised by the Customer in accordance with the previous conditions (paragraph 8.4), the Seller is required to refund the sums paid by the Customer no later than 30 days from material receipt by the Seller of the returned products. Normally the re-crediting by the Seller of the initially withdrawn amount occurs very quickly, but the times in which the re-crediting will actually be visible to the Customer will depend on his bank, credit card institution or Paypal.

8.6 For the return, the Customer must use exclusively the courier indicated by the Seller in the return instructions: in this way the Customer will not have to personally pay the costs incurred for returning the purchased products because this payment will be made, for his account, directly from the Seller. Subsequently, the Seller, with the exception of the provisions of the previous point 8.7 and for cases of return due to product defect, will withhold from the refund due to the Customer a lump sum equal to the cost previously incurred for shipping and delivery to the Customer’s home of the products purchased or the shipping costs normally expected for the delivery country. Furthermore, from the moment the purchased products are returned to the courier indicated by the Seller in the online return form, the Seller exempts the Customer from any responsibility in the event of loss or damage to the products during transport.

8.7 If the option of delivering the products to one of the partner sales points has been made available when completing the online return form, the Customer will be able to return the Products directly to the Seller’s partner sales point. In this case, the Customer will be reimbursed, in addition to the price paid for the purchase, the shipping costs previously incurred for the delivery of the purchased Products. From the moment of delivery of the products to the point of sale, the Seller exempts the Customer from any responsibility in the event of any loss or damage to the same during transport.

8.8 In case of exercising the right of withdrawal, the Seller will provide the corresponding refund, within 30 days from the date of receipt by the Seller of the Products returned according to the methods indicated above, by crediting the amount to be refunded with the same payment methods chosen by the Customer at the time of the Order.

8.9 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days required by law, or without having followed the return instructions), the Seller will resend the purchased Products to the Customer also charging him for additional shipping costs.

8.10 The right of withdrawal cannot be applied in the case of customized products upon explicit request of the Customer at the time of placing the Order.

9. Warranty of non-compliant products

9.1 The Seller is responsible for any defect in the products offered on the site, including non-compliance of the items with the products ordered, in accordance with the provisions of Italian legislation.

10. Contacts

For any information request you can contact us at the following email address VIA LEONARDO DA VINCI, 45 41030 BASTIGLIA (MO) or at the following address:
Cardantec SRL,
VIA LEONARDO DA VINCI, 45 41030 BASTIGLIA (MO)

11. Communications to the Customer

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, certificates, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated on moment of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits foreseen on the Site.

12. Privacy

Information relating to data processing is available in the Privacy Policy section.

13. Modification and updating

The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be asked to accept exclusively the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale will be effective from the date of publication on the Site and in relation to purchase orders submitted after that date.